vitra.com You can reach our customer service Monday to Friday from 9 am to 5 pm EST phone: 855 651 5846.

Return and Exchanges

Please inspect your purchase immediately upon delivery; your satisfaction with our products is of the utmost importance to us. If there is an issue with your order, contact your Vitra Online Customer Service team at 1.855.651.5846 within three (3) days of receipt. You may also contact us via e-mail at online-store.us@vitra.com.

If you are not satisfied with your product, your refund will be reduced by a restocking charge equal to 10% of the purchase price. Please note that shipping charges are non-refundable. Returns must be received in original condition and packaging within 14 days. Credit card orders will receive refunds in the form of a credit back to the original method of payment.

All returns must be accompanied with a Return Goods Authorizationnumber (RGA) which should be requested through customer service.

Please note:
We do not accept any returns or exchanges on special order (configurable) products.

Vitra Inc
Attn: Customer Returns
Return Goods Authorization No.
7528 Walker Way
Allentown, PA 18106

Cancellation Policy
We will only accept cancellation of your order for items that have not shipped or that are on backorder. Once an item has shipped, cancellation is not possible. Custom and special order items cannot be cancelled. Please contact your Vitra Online Customer Service team for cancellation requests within 48 hours of order confirmation.